IGCSE
IB
CBSE
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- 00971 503680138
- info@octussystems.com
Syllabus
Innovation and creativity are the driving forces behind today’s economy, with traditional thought processes being disrupted at every level. Developing an innovative mind-set is an essential skill for the leader of today and tomorrow. While some are naturally gifted with this skill, others may develop it through careful training and practice. With the Octus training programme in Innovation, you will become empowered to not only express innovative ideas, but to deal with their management, assessment, and implementation. With extensive input from real-world case studies and exercise, the Innovation programme is just what you need to stand out at your workplace.
Learning Outcomes
Second only to Mandarin Chinese in terms of the number of native speakers in the world, Spanish has one of the richest and most varied histories of all languages worldwide. Originating in the Castille region of Spain, it was carried by the Conquistadors to the New World in the 14th and 15th centuries and has since become an official language in the United Nations, the European Union, the Union of South American Nations, and many other international organisations. Whether you’re in school, in college, a working professional, or simply looking to do something new and rewarding, learning Spanish can truly be a ticket to success in the personal or professional spheres.
At Octus, we design our Spanish courses to not only make you a fluent speaker, but also to immerse you in Spain’s culture and traditions. Suitable for all backgrounds, our Spanish courses comprise small batches of students ensuring a high level of interaction between teacher and student. We are happy to tailor our courses based on the requirements of your group or yourself as an individual. It is our endeavour to make language learning as comfortable as possible, and so we ensure that our classes can be balanced with your professional engagements. Our classes emphasize spoken skills, which you have the chance to hone together with your instructor and your classmates.
So go ahead and sign up for an Octus Spanish Course today and give wings to your professional career!
Arabic is spoken in more than 20 countries and has more than 300 million native speakers around the world. Given the prominence of the Arab world in global business, having good Arabic language skills can set you apart from the competition in job searches and business transactions. If you’re looking for solid training in the Arabic language to help you achieve your career aspirations, look no further than Octus!
Our highly trained language teachers ensure that you develop Arabic skills regardless of your background and prior knowledge. With focus on understanding and speaking Arabic, but also on reading and writing it, our courses come in highly flexible schedules that ensure your learning does not interfere with your job or other commitments. We are happy to accommodate groups of learners should you so desire, or work with you individually to offer quality training per your own needs.
Going beyond traditional language learning models, Octus combines interactive games and learning tools to make your learning experience truly unique. Our staff are capable of accommodating learners of all backgrounds and learning needs, ensuring an experience that will not only be rewarding, but also enjoyable.
Our Arabic Course is great not only for job-seekers, but also expatriate residents who are looking to make their home in the UAE. Learning Arabic affords you the opportunity of immersing yourself in Arab culture in a whole new way, while also enabling you to converse better with locals, creating good will.
As the official language of 29 countries across 5 continents, and the primary language of world institutions such as the United Nations, the European Union, and the North Atlantic Treaty Organisation French is truly one of the world’s most important and most powerful languages. In 2011, Bloomberg Businessweek rated French the world’s third most useful language for business. Power aside, French is truly one of the most international of languages, enjoying much application in literature, the arts, and science.
Learning French opens doors to some of the world’s most respected organisations and best institutions of higher learning. If you’ve ever wished that you could rattle off French like a native, look no further than Octus! With a steady and methodical approach to teaching French, Octus guarantees that you will soon be comfortable and confident in your speech, even if you land up in the middle of France! We tailor our training courses to our students and are happy to accommodate groups or even individual learners.
Our teachers, who are either native speakers of the language or have spent considerable time in French speaking countries, ensure that all students obtain a level of proficiency in Speaking, listening, Reading, and Writing French. Not only do their backgrounds ensure that they can teach French well, but also that they are strongly aware of French culture and traditions: themselves a great part of learning the language!
French shares its roots with many other languages, including English, Spanish, Italian and Portuguese, making it easy to explore learning other languages with French as a foundation. Convinced? Give Octus a call today to enrol in our French training programmes!
With the growing popularity of Germany as a destination for higher education and employment, knowledge of the German language can be a distinct advantage. With more than 20 million native German speakers in Europe and other parts of the world, the language forms the official or co-official tongue in Germany, Austria, Switzerland, Belgium, Luxembourg, and Liechtenstein. It is the fourth most popular foreign language in the United States and the third in Europe. If you want to super-charge your resume, open up new avenues of employment, or just learn a new language for the fun and challenge, let Octus help you get going on your German journey!
The Octus Basic Training in German is aimed at students with little to no prior knowledge of the German language. It is intended to give students basic proficiency which will guide them in most common situations in German-speaking regions. Though our course is primarily classroom driven, we endeavour to provide as many opportunities as possible for students to practice their speaking skills in a variety of situations. The training is suitable not only for students in colleges and universities, but also to business and IT professionals, entrepreneurs, and homemakers.
Our highly trained staff will endeavour to not only teach you the language, but provide you with an immersive cultural experience that only a language can provide. So go ahead and get in touch with Octus today to learn more about our German course offering!
Are you looking to visit Italy for a vacation? Or perhaps you’re moving there for the long-term to study or work? Or maybe you’re just fascinated with the country and what it has to offer! Whatever your reasons, a basic Italian course from Octus is just what you need to get you going! Italian is an official language in Italy, Switzerland, San Marino, Vatican City, and western Istria. It is the third most widely spoken native language in the European Union, and is the second highest spoken second language in the EU. With more than 85 million Italian speakers in the world, Italian is a very useful language skill to have!
As with our many other language courses, our Italian course can be tailored to your or your group’s individual needs. Our teachers are highly trained in the language and have years of experience as educators. We ensure our students receive adequate training in grammar, speech, writing, and reading, enabling them to succeed in their chosen applications of the Italian language. Learning a new language is as much a cultural experience as it is a learning one, and we ensure our students receive great exposure to Italian customs, traditions, and the way of life.
Our courses can be scheduled so as to minimise conflicts with your professional commitments, allowing you to effectively balance your career with your learning. Sound Italian knowledge can be a great asset while searching for jobs in Europe, so don’t delay! Let Octus take you to a whole new level of proficiency!
The official language of Portugal, Brazil, Mozambique, Angola, and Cape Verde, Portuguese has a rich heritage that takes it as far as Goa, India, and Malacca, Malaysia. Spoken by more than 250 million people around the world, Portuguese is the 6th most widely spoken native language in the world, and the third most spoken European language in terms of number of native speakers.
Learning Portuguese can be extremely beneficial if you’re looking for employment in Portugal, Brazil, or other Portuguese speaking countries. Given Brazil’s rising status as an economic power, it is very likely that its role in international business will increase in the near future. Pick up on the opportunity to gain Portuguese proficiency now with Octus’ general Portuguese training course!
Our highly-trained instructors will ensure that you develop confidence in reading, writing, and speaking Portuguese through a truly immersive learning experience. Learning the language will give you deep insights into the cultures of Brazil and Portugal as well, making for a learning experience that you will cherish forever. Additionally, Portuguese is among the easiest languages in the world to learn, making it perfect for the beginning polyglot!
Russian is the most geographically widespread language in Eurasia, and the most widely spoken native language in Europe with close to 260 million speakers. It is the official language in Russia, Belarus, Kazakhstan, Kyrgyzstan, and many other minor territories.
Aside from having produced some of history’s greatest literary minds, Russian culture is replete with the arts, opera, ballet, and theatre. Russia is also a large country with plenty to offer the adventurous tourist. What better way to appreciate it all than by learning the language!
Learning Russian has its business benefits too: as a member of BRICS, the G20, and the WTO, Russia is a hot destination for international businesses and professionals with competency in Russian are in great demand. Adding knowledge of Russian to your CV could be a great boost to your career prospects!
Join us at Octus for our excellent Russian Language Training course and develop competence in reading, writing, and speaking Russian. Our well-trained instructors ensure that you will gain the knowledge base and confidence necessary to converse in Russian. Not only that, we believe that a language can only be earned in the context of its home culture, and so we ensure that all our classroom training is as immersive as possible.
From a bustling tourism industry to some of the world’s largest and most powerful corporations, South Korea is fast becoming a global force to reckon with. As its influence spreads, so too does its language, and Korean is becoming one of the most sought after languages in training institutes around the globe. If you’re looking to gain a linguistic skill that will not only hold you in good stead in your career but also boost your personality, look no further than Korean and the Basic Training Programme from Octus!
With South Korean companies such as Samsung, LG Electronics, and Hyundai Motor Corporation expanding and attracting more and more foreign workers, gaining Korean language skills can truly set you apart from the crowd. Or perhaps you want to travel to South Korea and get a crash course in the language to add a new dimension to your trip? Whatever your reasons for wanting to learn the language, Octus has you covered! We are happy to tailor your learning experience to your needs and ensure that you emerge from the training program with everything you need to hit the ground running in South Korea!
Whether it’s simple conversational Korean, or in depth knowledge that will allow you to construct documents, Octus has the training program that you need!
Chinese is, without a doubt, the world’s most widely spoken language with more than 1.1 billion people speaking Mandarin. Besides being spoken in China itself, Mandarin is spoken in Malaysia, Singapore, Taiwan, Indonesia, Thailand, Brunei, and the Philippines. Mandarin is fast becoming a sought after skill in the western world as well, with schoolchildren as far away as the USA learning the language to get a head start against their peers.
Additionally, people learn Chinese as a means of deep diving into the culture of the nation. The cradle of one of the world’s oldest civilizations, Chinese literature and art are only truly accessible to those who understand the language they were created in.
As the Chinese economy continues to grow and Chinese businesses expand all over the world, knowledge of Mandarin Chinese is fast becoming an essential skill. Some of the world’s most powerful CEOs speak Chinese as a second language, and knowledge of Chinese can help make business deals that would otherwise have been impossible.
Many people think Chinese is intimidating. However, with Octus, you can rest assured that you will learn Mandarin in a comfortable setting with qualified instructors! Our training courses are geared towards each individual student, and we take pride in being able to design our programs to suit your individual needs. Get in touch today to learn more about our Chinese training programs and get started down the road to learning the world’s most widely spoken language!
Japan is the world’s second largest economy, and with 126 million people speaking Japanese, the benefits of knowing the language cannot be overstated. Japanese firms such as Toyota, Sony, Honda, and Casio are household names, and job opportunities are numerous. However, the Japanese language remains a barrier for many. Will it remain a barrier for you?
At Octus, we ensure that our students develop skills in reading, writing and speaking Japanese to a level of basic and advanced competence. Although learning Japanese can seem intimidating, we ensure a pressure-free environment for our students to learn and grow. Join us, and you may be surprised at just how easy it is to learn a new language!
The Japanese are the third largest community on the internet, and tapping this large market can truly transform a business. Despite the spread of the internet and the widespread use of English, smart businesses leverage local languages to make a difference. Learning Japanese with Octus is the first step for you to take in this direction.
Japan is the world’s second largest economy, and with 126 million people speaking Japanese, the benefits of knowing the language cannot be overstated. Japanese firms such as Toyota, Sony, Honda, and Casio are household names, and job opportunities are numerous. However, the Japanese language remains a barrier for many. Will it remain a barrier for you?
At Octus, we ensure that our students develop skills in reading, writing and speaking Japanese to a level of basic and advanced competence. Although learning Japanese can seem intimidating, we ensure a pressure-free environment for our students to learn and grow. Join us, and you may be surprised at just how easy it is to learn a new language!
The Japanese are the third largest community on the internet, and tapping this large market can truly transform a business. Despite the spread of the internet and the widespread use of English, smart businesses leverage local languages to make a difference. Learning Japanese with Octus is the first step for you to take in this direction.
While Urdu may not be among the most conventional choices of language to learn, it has many rewards that other languages simply do not offer. First, simple, conversational Urdu is very similar to Hindi, and learning Urdu will give you a head start towards learning Hindi as well. Second, the Urdu script is the same as Arabic, allowing those proficient in Urdu to circumvent the need to learn Arabic script from scratch. Third, it opens up a world of cultural possibilities, exposing the learner to the very best in culture from Pakistan and other places in the region.
Octus takes pride in its excellent Urdu teaching methodologies and staff, guaranteeing its students an environment conducive to learning and development in the use of Urdu. By joining Octus, your learning experience will be unparalleled, whether you are studying Urdu for professional or personal reasons.
Hindi is one of the most widely spoken languages in Northern India and is the backbone of the Bollywood film industry. How many times have you wondered just what those Bollywood songs mean and what the movies talk about? Learning Hindi is the very first step to answering these questions!
Of course, the benefits of learning Hindi go way beyond movies and music. Northern Indian culture is deeply rooted in the Hindi language, and becoming conversant in Hindi can be a huge advantage should you choose to travel to the country’s north. Additionally, with India’s growing importance on the global economic stage, learning Hindi can be a huge advantage in tapping this lucrative market.
Hindi is the fourth most widely spoken language in the world after Mandarin Chinese, English, and Spanish and given India’s unstoppable economic growth, it is likely that Hindi will gain ever larger prominence on the global arena. If you’re looking for an institute with the knowledge base and expertise to help you develop your Hindi skills or learn the language from the ground up, Octus is the place to be! With experienced and highly trained staff, we assure our students the very best learning experience possible.
Why would you want to study a language that isn’t widely used any longer? Wouldn’t it be more practical to study Spanish, French, or Mandarin instead? The fact is that developing an understanding of Latin is hugely beneficial to learning ANY other language and can set you up for success with a lot less struggle if you’re able to pull it off. English is just one example of this, with more than half the words in the English language coming from Latin or having Latin roots. By learning Latin, you learn English better. Latin also helps hone your understanding of languages themselves, making topics such as grammar child’s play. Latin is the root for much of the modern scientific vocabulary, and forms the backbone of law, government, logic and theology. Perhaps most importantly, Latin trains the mid, making it flexible and able to adapt to learning difficult concepts in other fields as well.
Given these factors, Octus is proud to offer training courses in Latin for students of all backgrounds. Our highly trained and knowledgeable staff will ensure that you develop a deep appreciation for the Latin language and are prepared to take your studies to a further advanced level if necessary.
Before you ask, yes. On day 1 of the Octus Basic Training Programme, it really WILL be Greek to you. But worry not! By the time you’re done with the course, you’ll be confident that you know everything that’s being talked about, even though it’s still Greek!
The Greek language is the backbone of some of the word’s greatest epics and myths, and learning it is as much a cultural experience as it is a linguistic one. Greek is also at the very roots of many modern languages, including English, and learning Greek can help you see English in a whole new light.
You will also develop a deeper appreciation for the Greek culture, setting you up well for your next vacation there! Whatever you goal, you can count on our team of expert language professionals at Octus to help see you through to success!
Interviewing Skills:
Strong interview skills are as important as professional competence and level of experience. Without the ability to communicate effectively and sell yourself during an interview, the results are less likely to be satisfactory. The Interviewing Skills programme from Octus is designed to illustrate effective interviewing practices to trainees and then help them hone these in preparation for an actual interview. The programme will aid learners in forging strong relationships over interviews, in developing communication skills and strategies that will allow effective information exchange, and boost overall likelihood of success.
Learning Outcomes:
Target Audience:
Problem and Conflict Solving
The Problem and Conflict Solving workshop from Octus is an excellent introduction to the various techniques of problem solving and conflict resolution. The course blends theoretical and practical applications of techniques in analysing problems and matching solutions to a given set of constraints. The training program, which culminates in a case study exercise, gives participants the opportunity to apply their knowledge in a practical scenario.
Learning Outcomes:
Decision Making
The art and science of decision making is among the greatest priorities of business leaders around the world. Whether yours is a large, multinational corporation or a small to mid-sized business, developing sound decision making skills is essential to bring growth and success to your enterprise. At Octus, we pride ourselves on conducting Decision Making Training Programmes that equip you with the specific knowledge, tools, and approaches to make sound decisions. Keeping in mind the fact that decision making is highly situation and person specific, the Decision Making course helps participants better understand themselves and how they respond to situations, build better creativity, evaluate people and situations, and better predict outcomes.
Learning Outcomes
Presentation Skills
Effective presentation skills can make or break a product: think Steve Jobs and the iPhone for one of the most prominent examples of this. By captivating one’s audience and presenting arguments in a clear, concise, and convincing manner, one can truly take their personal or business ventures to the next level of success. Presentations skills are of utmost importance in sales, client acquisition, or even day-to-day presentation of work. Are you ready to stand out from the crowd? Join Octus today and be part of our Presentation Skills training course!
Learning Outcomes:
Effective Verbal Communication skills are the cornerstone of success in any professional setting. The Verbal Communication training course from Octus is intended to give participants a firm grounding in various Verbal Communications techniques and help them build the confidence to excel in situations of all kinds where Verbal Communications are critical. The course begins with helping participants identify their own distinctive communications style and how it relates to others. It progresses to train participants on how to strengthen their communication skills, and how to modify it according to the situation and audience in question. Although this may seem like a heavily theoretical course, participants are given ample opportunity to practice their learnings in real-world situations, ensuring that they are ready to apply their skills when the situation presents itself. Sign up with Octus today for the Verbal Communications training programme: we guarantee it will change your life!
Learning Outcomes:
• Identify and strengthen individual communication style
• Learn to recognise the communication and personality characteristics of peers and stakeholders
• Master the effective use of tone, body language, and sentence construction.
• Develop non-verbal and para-verbal communication skills
• Learn how to leverage listening skills to boost verbal communication skills
• Learn how to frame effective questions and how to build relationships with people based on verbal communications
How does one excel in a service company? How do you ensure that the impressions you leave are positive and lasting? With the Octus Package on Service Excellence, you will be trained in this and more to transform yourself into an impactful professional with the skills that matter. This course is ideal for corporate groups who wish to hone their professional skills but can also be beneficial to individuals looking for a boost. Covering aspects including communication skills, office etiquette and conduct, as well as basics of customer service, the Service Excellence package is truly what you need to bring a tectonic shift to your current business practices.
Learning Outcomes:
Target Audience:
The Octus training package on Service Excellence is an excellent option for the following:
Individual Units:
Excerpts from the following training programmes are incorporated into the Service Excellence package
Designed for those moving to Dubai for the first time, the Lifestyle package from Octus is ideal to get the grounding you need to settle comfortably in the city. Moving to any new place can be a daunting task, and even more so in one as culturally diverse and exciting as Dubai! The Lifestyle package will give you an introduction to the fundamental customs of the city, bring about basic cultural and linguistic awareness, and outline the various opportunities Dubai presents for recreation, professional development, tourism, and more.
Learning Outcomes:
Target Audience:
Ideal for expatriates who intend to stay in Dubai over the short to long terms
Units Included:
Developing oneself is the key to a more satisfying and rewarding life, however it is often the most difficult step one has to take in their lives. The Personal Development package from Octus is designed to help you take positive steps towards improving yourself and your day to day life. By developing the self-awareness, emotional intelligence, initiative, and communication skills, you will find that positive change is much easier than you thought.
Learning Outcomes:
Units Included:
Collaborative Performance Management
Managing performance is a challenging task that even the best managers sometimes struggle with. However, by increasing the level of participation of the employee in the performance management process, it is possible to not only ease the Performance Management process itself, but to enhance staff performance and motivation. This package course on Collaborative Performance Management from Octus is ideal for managers looking for innovative new ways to address employee performance management.
Learning Outcomes:
Target Audience:
Individual Units:
The negotiations are done, the cards are on the table, and all that’s left is closing the deal. Think it’s easy? Closing is arguably the most stressful part of the sales process, and where the calibre of sales people truly expresses itself. The best closers are adept at using influencing skills to make people see things their way, create trust and bonds, and convince your client that you are the best person for the job. The Closing Sales package from Octus is designed to give you the tools and exposure necessary to transform yourself into a closer without compare.
Learning Outcomes:
Target Audience:
Individual Units:
Critical Thinking and Creativity
Everyday problems need not have easy solutions, and sometimes the smallest of problems can pose a real challenge. At times, simply obtaining a solution that works is not enough: one needs a solution that is truly elegant and ground-breaking. Critical and creative thinking are the tools necessary to achieve solutions such as these, and Octus’ Critical Thinking and Creativity Course is just what you need to get you going down the road of problem solving. Attendees will be primed to frame insightful questions, challenge the status quo, and frame innovative strategies with respect and thoughtfulness towards others.
Key Outcomes:
Target Audience:
Units Included:
Emotions control how we use our minds and whether or not we attain our goals. Emotions shape us as people and decide the trajectories of our future lives. Developing Emotional Intelligence is an essential task for those who wish to achieve success in any sphere of life, and with the Octus Course package on Harnessing the Power of Emotion, we guarantee that you will have the tools necessary to get the job done.
By reining in your emotions, you will be one step closer to developing your own self-image, keeping yourself motivated regardless of external factors and forces, and developing the self-confidence and belief systems to take you places.
Learning Outcomes:
For individuals who want to develop their EQ to have better control over their emotions
Individual Units:
The Leadership Life
The Leadership Life, a first of its kind training program from Octus, helps develop true leadership skills in those in managerial positions in corporations. A true leader is one who inspires, and rather than enforcing direction upon his team, helps them seek their own directions to success and fulfilment. Through a structured and rigorous training plan, you will learn the defining characteristics of a leader and begin taking steps towards attaining those characters yourself.
Key Outcomes:
Target Audience:
Units Included:
Making Impressions That Matter
It isn’t just first impressions that matter. Your portrayal of yourself every day defines your image in the professional world and is crucial to achieving your goals and dreams. Acquiring the skill necessary to make strong impressions isn’t difficult, and with the right training, you will be off on the right direction in no time. With the Octus training package on Making Impressions That Matter, you will make strong impressions immediately with the right communications, body language, and voice tone.
Key outcomes:
Target Audience:
Individual Units:
As an ambassador for your company, projecting the company in a positive light in public is essential. The Corporate Image Workshop from Octus is designed to give senior managers the training and exposure necessary to prepare themselves for media engagements, corporate conferences, and being in the public spotlight.
Learning Outcomes:
Target Audience:
This program is best suited to senior executives or PR staff in corporations who interact with the media on a regular basis
Units included:
Writing remains one of the corporate world’s most crucial skills, and yet many people struggle with achieving the necessary professional standards. The problem is compounded when timelines are tight and the stakes are high: who hasn’t been bombarded with last minute reports and documents? The Writing Under Timelines package will teach you or your staff everything you need to know about basic syntax, grammar, and editing to ensure your writing is at the standard necessary for modern businesses. We emphasize techniques for reducing time spent on writing without compromising quality. Recognising that writing is an active endeavour, Octus has designed this package to be highly interactive.
Learning Outcomes:
Target Audience:
The Writing Under Timelines package is suited for anyone in the corporate sector whose work is heavily connected with writing or proofreading documents
Individual Units:
The individual units covered in this package include:
The Strategy and Execution Package from Octus is designed to help professionals in framing solutions to problems across various scales and implementing them to add value to their business and to customers. These two elements are deeply interconnected, and neither can achieve success without the other. The implications of executing a poor strategy, or being unable to execute a strategy at all, are immense, and could cost your company significant amounts of money. In order to train professionals in the best practices of Strategy and Execution, the Octus team is committed to delivering to them the skills and training necessary for them to excel.
Learning outcomes:
Target Audience:
Individual Units:
Developing strong relationships in the professional and personal stations of life is exceedingly important. In order to help clients develop the skills necessary for this, Octus is proud to offer a training course on Interpersonal Skills. This course aims to help people develop the skills necessary to effectively work with others in situations that focus on, but are not limited to, the workplace. By understanding the perspectives of others and aligning ones actions and communications to balance these, it is possible to build significantly stronger professional relationships.
Learning Outcomes
• Students learn methods to recognise the personalities and communication preferences of their peers
• Learn some of the common blockers of effective communication and relationship building, and how to overcome them
• How to vary tone, body language, and listening techniques according to varying audiences and for different purposes
• Students develop an understanding of how to ask open questions.
• Learn how to answer open questions
Maintaining professional behaviour is essential for all members of a corporation, right from the CEO to an entry-level graduate. As an employee of a company, a person is also the company’s ambassador in all social and professional circles. Seeing the importance of Business Etiquette to professional development, Octus is happy to offer its clients a dedicated course on Business Etiquette. Participants in this course will gain an understanding of correct dressing, workplace behaviour, conversation skills, how to behave in multicultural environments, and email and telephone etiquette.
Learning Outcomes:
Ethics and Corporate Social Responsibility are gaining greater importance than ever before as the internet and heightened public scrutiny examine businesses at all levels. In recognition of this, Octus is pleased to offer a unique course on Business Ethics to train professionals on the basics of corporate social responsibility and the ethics of business. The course aims to not only impart a theoretical foundation in ethics and responsibility, but to empower professionals to make business decisions within a framework of ethics and responsibility using the latest tools and techniques. By completing this course, individuals will be better prepared to assess critical ethical and societal decisions.
Learning Outcomes
The renewed importance of corporate social responsibility as a necessity in successful business
Whether through the spheres of customer service or sales and marketing, Telephone Etiquette is a fundamental contributor to any organisation’s success. That being said, quality training for staff in the field of Telephone Etiquette remains largely unavailable. The telephone is often a potential customer’s first point of contact with your organisation: are you willing to risk losing a customer because of poor Telephone Etiquette?
Octus is proud to present a basic training course in Telephone Etiquette, specially designed to train individuals or groups in the art of customer service over the telephone. Trainees are instructed in best practices and placed in real-life simulations to impress upon them the basics of good Telephone Etiquette. Attendees will have the benefit of developing the skills to handle customer queries with care, while at the same time ensuring that difficult customers are handled with the right balance of firmness and respect. We are certain that by the time you are done with our course, the impression of your company over the phone will be nothing but positive.
Learning Outcomes:
A good customer service impression may win your business brownie points and a couple of good reviews, but a bad one can be truly disastrous to your reputation. In today’s world of cutthroat competition, good customer service isn’t enough: you need to be truly exceptional. With the brand new Octus programme on Customer Service, you will learn the ins and outs of the trade, including the latest best practices and the tools and techniques to keep your customers smiling from ear to ear. The course is ideal for individuals working in the customer service field, or for groups in larger companies who wish to polish their skills. Whatever your requirements, Octus is sure to be able to help you out!
Learning Outcomes:
Written communication is untimely the most important form of communication in the workplace. All deals are formalised in writing, as are proposals, project overviews, catalogues, and a multitude of documents. Despite this importance, the construction of business standard documents remains a niche skill, and more often than not the quality of the final product is significantly below the requisite standard leading to constant revisions and strained customer relations. With the Octus Business Writing course, you will make tremendous progress in the development of your business writing skills!
Learning Outcomes:
Crisp, clear, and concise reports can do wonders for your customer relations. After all, what is more pleasing to a customer than receiving the information they commissioned in a manner that is easy to understand and action? Designed as a means to boost your writing skills, the Octus course on Proposal and Report Writing develops written communication skills with a special focus on highlighting information and data while maintaining accurate grammar and syntax. The course will be immensely beneficial for producing reports for both internal and external stakeholders.
Learning Outcomes:
Time management is arguably the single most important skill needed for a professional. However, in today’s low-attention world where distractions abound, this fundamental skill is getting harder and harder to maintain. With the Time Management training course from Octus, you will learn the most effective strategies to manage your time, leading to unprecedented growth in your productivity. By the end of the course, you may be shocked at the amount of progress you’ve made! Octus will teach you how to set time-bound goals, how to prioritise them, and how to maintain focus on their completion without procrastinating.
Learning Outcomes:
Stress not only affects your productivity, it can affect your health. Prolonged exposure to stress has been linked to the development of several serious health conditions, making stress management essential to maintaining a healthy lifestyle today. While the pursuit of individual hobbies and pastimes is a common means of addressing stress, many smaller and simpler techniques may be added to your daily life to overcome stress and supplement your extra-curricular pursuits. With Octus’ Stress Management course, you will learn these techniques and set yourself up for a stress-free, productive lifestyle.
Learning Outcomes:
• Understand the origin of stress and its relationship with lifestyle choices.
• Understand how routine can be implemented to manage stress on a daily basis
• Learn techniques, both physical and mental, to better manage stress
• Learn how to address stressful situations through the three As: Alter, Avoid, Accept
• Develop the habit of using a Stress Journal to monitor sources of stress and create a plan to overcome them.
This programme is designed by Octus to address the needs of those in Management or Supervisory positions who are looking for guidance on how to better manage team performance. It focuses on performance improvement through effective communication and SMART goal setting. The course also emphasizes best practices to motivate your staff, monitor their performance, and coach them to achieve better results. Although this seems highly theoretical, the programme has several opportunities for attendees to implement their learnings through case studies, roleplay exercises, and more.
Learning Outcomes:
The long-term competitive advantage of your organisation is dependent on effectively training, coaching, and mentoring your staff. This not only bolsters their technical and professional competences, but ensures that they remain motivated and committed to your organisation’s goals. Continuous learning and skill development has been cited by several studies as being the greatest incentive for modern workers to stay in an organisation, even more so than salary considerations. Mentoring and coaching therefore is essential to reducing attrition of solid resources and motivating them to perform at their highest possible level. With the Coaching and Mentoring Program from Octus, you will learn how to engage meaningfully with your employees to drive stronger performance while maintaining morale and ensuring long-term commitment.
Learning Outcomes:
Your organisation takes pride in attracting top talent, and want to ensure they deliver to their potential. However, are you really doing what’s needed to keep their performance at its peak? With the Talent Management training programme from Octus, you will equip yourself with the tools necessary to engage with your teams and bring them up to peak performance. Watch your business perform like it never has before with the Octus Talent management Training programme.
Learning Outcomes:
Recent research has suggested that Emotional Intelligence, or the ability to control one’s emotions, is more important than intelligence in achieving professional and personal success. It is no surprise therefore that having a high Emotional Quotient (or EQ) is a major asset in the workplace today. While not everyone has high EQs to begin with, this can be achieved through training the mind. Octus is happy to present a unique training program on Emotional Intelligence for corporate teams or individuals looking to boost their EQ. The benefits of Emotional Intelligence include effective communication, empathy, adaptability, optimism, and good influencing skills. In short, having a strong EQ is a gateway to developing overall leadership potential.
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Confidence is often stated as being among the most important traits in leadership, but it also plays an important role in other positions. After all, who is more likely to produce work at their highest: a confident employee or one who is not? The Octus Confidence and Self Esteem course delves deep into communication styles and skills, explores interpersonal interactions, and suggests techniques to boost Confidence in the personal and professional spheres of life.
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Self-Motivation:
Self-motivated professionals are able to excel in the most difficult situations, setting them apart from those who may buckle under pressure. This is an especially valued skill in any corporate setting, or indeed even in personal life as circumstances may prove challenging from time to time. Perfect for corporate teams or individuals seeking to broaden their soft skillset, the Octus Training Programme on Self-Motivation is an ideal way to build up the capacity to get work done individually under trying circumstances.
Learning Outcomes
An excellent opportunity for the experienced and inexperience alike, the Octus course on Selling is a great way to boost your sales skills by taking advantage of the latest best practices and approaches in the market. Enrol today and watch your sales numbers skyrocket, the number of customers increase, and have your business soar to greater heights.
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Strong negotiation skills are what set any manager or individual apart from the crowd. With a good negotiator at the table, you can be guaranteed to have your business scale new heights. Strong negotiators exude confidence, have excellent influencing skills, and at their best can drive growth for both parties at the table. In short, negotiation skills are what you need for success. With the Octus Training Course on Negotiation, you can be certain that your next venture will bear fruit. Sign up today and see the difference yourself!
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One of the great qualities of a leader, and indeed of a team player, is the ability to motivate others working around them. Such individuals can single-handedly lift their teams and colleagues to unimaginable heights, and in doing so drive unprecedented success for their business. With the Motivating Others course from Octus, you will develop the abilities to become such a person and thereby add one of business’ most sought after soft skills to your repertoire. Attendees are trained on how to create the settings needed to motivate their peers and examine their current behaviours in settings that require motivation. By the end of the programme, participants will be prepared to act as mentors, guides, coaches and perhaps even assume leadership roles among their peers.
Learning Outcomes
An excellent training programme for groups or individuals, the Public Speaking programme by Octus is ideal to tackle anxiety or nervousness that may present itself while addressing larger groups of people in public. A key skill of leaders everywhere, Public Speaking is a great way to boost other skills such as negotiation, body language, as well as building confidence and professionalism. The techniques of public speaking are easy to learn, and you may surprise yourself at how quickly you begin to excel on stage or behind a microphone.
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If your job needs you to frequently interact with the media for interviews, columns, or otherwise, this course is for you! By empowering you with the skills necessary to work with the media in public, the Media Interactions course from Octus will see you on the way to success. We will train you how to prepare yourself, in terms of content as well as mentally and emotionally, for the stresses of media interviews. We will teach you how to appear at your most confident and dynamic, so as to leave your audience with an impression that they will not forget. Attendees will also be trained on how to respond to challenging questions and scenarios, whether on screen, print, or air.
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Critical Thinking is more of a habit than a particular skill, and through the Octus course on Critical Thinking, you will embark upon the journey of acquiring this sought after ability. We will teach you how to critically examine your thought process and approach to problem solving, ask probing and insightful questions, and keep a clear and balanced head in difficult situations. You will be trained to empathize and make others’ views part of your thinking in order to achieve solutions that are balanced and successful for all.
Learning Outcomes
While we speak, write, and present, another, often subconscious, means of communication is the way we hold ourselves. Body language, though often not our primary focus, reveals much more about ourselves than we imagine. Developing the right body language can help you gain confidence, achieve greater respect among your peers, and have others take your words more seriously. With the Octus Body Language course, you will learn the basics of good body language, as well as common pitfalls to avoid. By combining strong body language with good communication skills, you will be prepared for success in almost every sphere of professional and personal life. Given that body language varies tremendously across cultures, Octus takes great care in ensuring you are made aware of how expectations vary across cultures.
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As the global lingua franca, strong English language skills are your passport to success in any career anywhere in the world. With more than 1.5 billion people around the world using English as a means of communication in their day-to-day lives, as a language for transacting business, or simply as a means of entertainment through media, English is truly a must have linguistic skill.
Regardless of the stage your career is at, English language training will be an asset in achieving your goals. Are you preparing for a standardised exam like the TOEFL or the IELTS? Or are you perhaps preparing to move to an English speaking country? Or maybe you just enjoy learning languages and you’ve decided to give English a shot! Whatever your background or your reasons for choosing to study English, our General Training Course will have you up and speaking in no time. We design our courses keeping in mind the varied backgrounds of our clients and are happy to tailor a course to suit your specific needs.
Our General Training course covers the basics of language and communication skills, and focuses on improving your reading, writing, listening and speaking abilities. We supplement out general training by including more advanced topics based on the skill-level of our students. We also ensure that you establish a firm foundation in grammar, spelling, and pronunciation, making you a force to reckon with at your next interview or assessment!
Our teachers are native English speakers who, in combination with our superb learning facilities, will ensure that you come out of our training programme brimming with confidence!
Go ahead and secure your place as a Global Citizen with the Octus General English Training!